Privacy Policy

Our contact details

Name: Immigration Social Work Services Ltd
Address: Inc, First Floor, Kings Road, Bury St Edmunds, Suffolk, IP33 3DE
Phone Number: 01284 330275
Email: info@isws-ltd.co.uk
Company reg. no.: 12989336
Registered Office: Bury Lodge, Bury Rd, Stowmarket IP14

Introduction

ISWS LTD are committed to safeguarding the privacy of our website visitors. Our Privacy Policy sets out how we will treat personal information.

Upon visiting our website, consent in the use of our cookies will be sought in accordance with the terms of this policy. In using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics, for example, name and contact details
  • Information about your computer, your visits to and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
  • Information that you provide to us when registering with our website (including your email address)
  • Information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details)
  • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
  • Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use)
  • Information that you post to our website for publication on the internet (including your username, your profile pictures and the content of your posts)
  • Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication)
  • Any other personal information that you choose to send to us

Before personal information is disclosed to us about another person, their consent must be obtained for both the disclosure and processing of their personal information in accordance with this policy.

Using personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy.

Personal information may be used to:

  • Operate our website and business
  • Personalise our website
  • Enable use of the services available on our website
  • Supply services purchased through our website
  • Send statements, invoices and payment reminders and collect payments
  • Send non-marketing commercial communications
  • Send specifically requested email notifications
  • Send out our requested email newsletters (that upon request can be cancelled)
  • Send marketing communications relating to our business we think may be of interest to you by post or where specifically agreed by email or similar technology (that upon request can be cancelled)
  • Deal with enquiries and complaints made by or about you relating to our website
  • Keep our website secure and prevent fraud
  • Verify compliance with the terms and conditions governing the use of our website including monitoring private messages sent through our website private messaging service.

If personal information is submitted for publication on our website, we will publish and otherwise use that information in accordance with the licence you have granted.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • To the extent that we are required to do so by law;
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

International data transfers

Information we collect may be stored, processed and transferred between any of the countries in which we operate, to enable us to use the information in accordance with this policy.

Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described here (see – Embedded content from other websites).

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email or through the private messaging system on our website.

Your rights

We may update this policy from time to time by publishing a new version on our website.

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please inform us if the personal information we hold about you needs to be corrected or updated.

Cookies

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We are registered as a data controller with the UK Information Commissioner’s Office.

Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office; Our data protection registration number is ZB263746.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to using our contact details above.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk